226 S Woods Mill Rd 32W
Chesterfield, MO 63017
Phone: (314) 576-1616
Main Fax: (314) 576-5271
Medical Records Fax: (314) 576-4838
After Hour Exchange: (314) 362-3331
Monday – Friday 8:00 am – 4:30 pm
8:00 am – 12:00 pm
We are located in Suite 32 on the third floor of the West Medical Building at St. Luke’s Hospital. (Please note that despite our address, you will find us on the east side of Missouri Hwy 141, not on old Woods Mill Road.)
The hospital campus is just North of US40/I-64 at Conway and Hwy 141. From Hwy 141, turn east at the light just north of Conway Rd. onto the St. Luke’s campus and continue to the first stop sign. On your right will be the “West Garage.” Park in the West Garage and come into the adjacent building. We are on the 3rd floor, Suite 32 (our office hallway opens to the left of the lobby elevators).
From the north or south: Take I-270 to US40/I-64 West to Hwy 141 North. The first light will be Conway Road. Go past this and turn right at the second light onto the St. Luke’s Hospital campus. (If you start near Hwy 141 in the southwestern part of the county, take Hwy 141 North past US40/I-64. Take a right at the third light onto the hospital campus.)
From Olive Blvd: From Olive, turn south onto Hwy 141 South. Proceed south under the Ladue Road bridge. Make a left at th first light onto the St. Lukes Hospital campus.
From the east or west: Take US40/I-64 to Exit 22. After getting onto Hwy 141 North, take a right at the second light (if coming from the east) or the third light (if coming from the west) onto the hospital campus.
From I-70 East: Take I-70 east to Hwy 141 South. Take the Hwy 141 South exit and proceed on Hwy 141 past the Hwy 364 intersection and under the Olive Blvd. and Ladue Road bridges. Turn left at the first light after the Ladue bridge onto the St. Luke's Hospital campus.
From Hwy 364 East: Take Hwy 364 East to Hwy 141 South. Take the Hwy 141 South exit and proceed under the Olive Blvd. and Ladue Road bridges. Turn left at the first light after the Ladue bridge onto the St. Luke's Hospital campus.
Contact Form (This form currently does not work, sorry for any inconvience)
To make an appointment please call our office at (314) 576-1616 during regular business hours.
Most appointments are scheduled between the hours of 9 a.m. to 4 p.m., Monday-Friday and from 9 a.m. to noon on Saturdays. Patients are seen by appointment only. Please be courteous of your doctor and your fellow patients and arrive on time. Walk-in patients will be triaged by the charge nurse. Those in distress will be referred to the Emergency Room. Those not in need or urgent care will be offered the next available appointment. While we try to make courtesy reminder calls for check-ups (not sick visits), do not rely on the call to remember your appointments. A busy phone line or lack of answering machine may prevent our system from contacting patients.
We have three types of appointments; Check-Ups, Sick Visits, and Nurse Visits. 1.) A check-up is scheduled for routine evaluation of your child’s growth, development and health. Immunizations may be given at these appointments. Your physician will let you know the schedule for check-ups. 2.) A sick visit is for evaluation of a specific problem. To schedule this, call our office and ask to speak to someone at the appointment desk. To get a sick visit for the same day, it is helpful to call early in the day. 3.) A visit with the nurse only is scheduled if your physician has ordered one and is reserved for immunizations only (when the check-up has been done recently) or test follow-ups after treatment. At this visit you will not see the physician; if you request to see the doctor once you are here, you will be offered the next available appointment.
All patients are given specific appointment times and we try to keep on schedule as much as possible. Emergencies can interfere with schedules, but we do our best to take care of emergencies as they arise while not making patients wait. In order to keep appointments timely, please arrive on time. Adding another child onto an appointment will make the doctor run behind. If you feel another child also needs to be seen, call the office and we will do our best to find an appointment time when all of the children can be accommodated. All children seen, whether with a scheduled appointment or as an add-on, will be charged for the visit.
If you are significantly late for your appointment, in consideration of the patients who have appointments after yours, you will be rescheduled for another appointment time. This may be on another day. If you fail to show up for your scheduled appointment or to cancel it at least 24 hours prior, a charge may be assessed to your account. We document all missed (no-show) appointments. If your family has multiple missed appointments, you may be dismissed from the practice.
Phone calls during Office Hours
Most questions are best handled during regular office hours when your child’s chart is available. All calls regarding routine childrearing or school issues should be made during hours when your primary physician is in the office. Phone calls during office hours are returned in the order received. If you have a call of an urgent nature, please state this clearly to the receptionist when you call and your call will be handled separately. When you call, you will be asked for the child’s name, date of birth and the name of the responsible adult (a.k.a. “billing name”). This helps us identify the proper chart, as there may be several patients in the practice with the same name.
You will also be asked for a phone number where you can be reached. If convenient, you may leave multiple phone numbers along with the times up until 5 p.m., when you will be at each number. Have paper and pencil handy to make notes, and have ready the phone number of the pharmacy you use. If you have not heard back within three hours of placing your call, please call the office back to make sure that we have the correct phone number or that we have not had other trouble reaching you.
After-hours phone calls
After-hours (when the office is closed) calls are reserved for acute, serious illnesses, injuries and emergencies. In the case of life-threatening emergencies call 911 or go directly to the Emergency Room. The physicians of SLPA admit pediatric patients to St. Luke’s Hospital, Mercy Medical Center, Missouri Baptist Hospital and St. Louis Children’s Hospital. Request that the Emergency Room physician call the on-call doctor once the child has been seen.
For an urgent call, please call our medical exchange. One of our pediatricians or a registered nurse from St. Louis Children’s Hospital’s Answer Line will return your call within one hour. (If you feel it is not medically safe to wait an hour for a call back, proceed to the ER.) Please stay by the phone to receive the call and keep your line clear. If you prefer not to speak with a nurse from Children’s Hospital, please tell the operator on the Exchange and the on-call doctor will be paged. If your call has not been returned within one hour, please call back. There may have been a problem reaching you.
After regular office hours, neither the exchange nor the on-call doctor can schedule appointments. In order to keep the lines open for true emergencies, please do not call after hours for non-urgent issues. Have paper and pencil ready to take notes and have ready the number of a pharmacy that is open at the time you have called. If a prescription needs to be called in, it is your responsibility to know which pharmacy in your area is open. If you pharmacy is closed, a prescription cannot be called in.